2. Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return policy below.

2.1 Return Window

You may request a return or exchange within 14 days of receiving your item.

2.2 Condition of Items

To be eligible for a return, items must be:

• Unworn, unused, and in the same condition you received them.

• In original packaging, with tags attached.

• Accompanied by proof of purchase (order number or receipt).

2.3 Non-Returnable Items

The following items cannot be returned or refunded, except in the case of a manufacturing defect:

• Final sale or clearance items.

• Personalized or custom-made items.

• Gift cards.

• Items marked as non-returnable at the time of purchase.

2.4 How to Start a Return

Email novapathglobal@gmail.com with your order number and the reason for return. We will confirm eligibility and provide return instructions.

2.5 Return Shipping

Unless the item arrived damaged or defective, you are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

2.6 Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund, including return shipping costs, at no charge to you.

2.7 Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable except where the return is due to our error.

2.8 International Orders

International customers are responsible for return shipping costs and any customs duties or taxes incurred. Please contact us before returning an international order.

2.9 Contact

Questions? Email novapathglobal@gmail.com.